Frequently Asked Questions

Orders & Delivery

+
How do I track my order?

You can easily track your order by logging into your account and visiting the Order Tracking page. We also send tracking information to your email once your order ships.
+
What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express)and other secure payment methods. You can find more information on our Payment Options page.
+
Do you offer international shipping?

Yes, we offer international shipping to many countries. You can check if we deliver to your location during the checkout process.
+
How can I contact customer support?

Our customer support team is available via email at namaste@anavilastudios.com or through our Contact Us page. We strive to respond to inquiries within 24 hours.
+
What is your shipping timeframe?

Shipping times can vary depending on your location and the shipping method chosen. We typically ship orders within 7-10 days. Incase you have a request for an urgent delivery please contact Customer support.

+
What is your return policy?

Our return policy allows you to return items within 7-10 days of purchase for a full refund or exchange. Please check our Returns & Exchanges page for more details.

+
Do you offer custom clothing or personalized items?

Yes, we offer the option to customize certain clothing items to your preferences. Please connect with us on Instagram/ WhatsApp or Email to discuss your requirements.
+
Can I request a custom size for my clothing item?

Yes, we offer custom sizing for certain items. You can provide your measurements during the ordering process to ensure a perfect fit.
+
How long does it take to receive a custom order?

Custom orders may take longer to produce than standard items. The production and delivery times for custom orders will be provided to you when you place your order.
+
Can I cancel a custom order after it's been placed?

Custom orders are typically non-cancellable once production has begun. Please contact our customer support team immediately if you need to make changes or cancel your order.

+
What size should I order?

To find the right size, please refer to our Size Chart, which provides measurements and guidance on selecting the correct size for our products. If you need any assistance figuring it out- please drop us a text or an email and we will come back to you ASAP!
+
Are your products sustainable and eco-friendly?

We are committed to sustainability. Many of our products are made using eco-friendly materials and ethical practices.
+
How do I care for my fashion items?

Care instructions can vary by product. Please refer to the care label on the item and visit our Care Instructions page for general guidelines.